Cancellation and Refund Policy

Sasi Media LLP (Sasi Prakashana), we strive to ensure that every book, publication, and item you purchase reaches you in pristine condition. Please read this Cancellation and Refund Policy carefully before placing an order.

1. Order Cancellation by Customer

• Pre-Dispatch Cancellation: You may cancel your order for physical books or merchandise free of charge before the order has been processed and dispatched from our warehouse (typically within 24 hours of placing the order).
• How to Cancel: To request a cancellation, please contact our customer support team immediately via email or WhatsApp quoting your order number.
• Post-Dispatch Cancellation: Once an order has been packed and handed over to our logistics or courier partners, it cannot be cancelled. However, you may choose to refuse delivery or return the item once received, subject to our return guidelines below.

2. Cancellations by Sasi Media LLP (Sasi Prakashana)

We reserve the right to cancel any order under exceptional circumstances, which may include:

• Inability to supply an item due to unexpected stock exhaustion, printing delays, or discontinuation of a title.
• Inaccuracies or errors in pricing or product descriptions listed on our platform.
• Identification of fraudulent activity or incomplete/unserviceable shipping addresses.

If your order is cancelled by us after your payment has been processed, a full refund will be initiated to your original payment method within 5 to 7 business days.

3. Returns, Replacements, and Refunds

We do not offer generic "change of mind" returns for books once delivered, given the nature of published media. However, replacements or refunds are issued under the following specific conditions:

• Eligible Scenarios:
  • You received a physically damaged book or torn packaging.
  • You received a defective printing error (e.g., missing pages, inverted signatures, or severe binding flaws).
  • You received an incorrect title different from what you ordered.
• Reporting Window: You must notify us within 48 hours of delivery by contacting our support team with unboxing photos or a short video clearly showing the defect or damage.
• Resolution Process: Upon verification of the submitted proof, we will arrange for a free replacement to be shipped out. If the title is out of stock or unavailable for replacement, a full refund will be processed.

4. Refund Processing Timelines

• Once a return or cancellation refund is approved, the amount will be processed back to your original mode of payment (UPI, credit/debit card, or net banking) or via bank transfer.
• Processing Time: Funds typically reflect in your account within 5 to 10 business days, depending on your bank or payment gateway provider.

5. Contact Information

If you have any questions, need assistance with an order cancellation, or wish to report a damaged item, please reach out to our team: